Privacy Policy

Last updated: 5 August 2026

Viking Tree Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

This policy applies to the website:

https://viking-treecare.co.uk/

1. Who We Are

Viking Tree Care provides professional tree surgery and related services throughout Greater Manchester, West Yorkshire and the surrounding areas.

For the purposes of UK data protection law, Viking Tree Care is the data controller responsible for the personal information described in this policy.

You can contact us using the following details:

Business name: Viking Tree Care
Telephone: 07726 352014
Email: Email: vikinggreenscapes@gmail.com

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Complete a contact or quotation form.

• Contact us by telephone, email, text message or social media.

• Request a quotation or book our services.

• Enter into an agreement with us.

• Provide information needed for us to carry out work at your property.

• Leave a review or provide feedback.

This information may include:

• Your name.

• Your telephone number.

• Your email address.

• Your home, business or work-site address.

• Details about the services you require.

• Photographs or videos of trees, gardens, properties or work sites.

• Messages and correspondence between you and Viking Tree Care.

• Quotation, invoice and payment information.

• Any other information you choose to provide.

We may also automatically collect limited technical information when you use our website, such as:

• Your Internet Protocol address.

• Browser and device type.

• Operating system.

• Pages visited and time spent on the website.

• The website or search engine that referred you to us.

• Cookie and analytics information.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quotation requests.

• Contact you about work you have requested.

• Arrange site visits and assess the work required.

• Prepare and provide quotations.

• Deliver tree surgery and related services.

• Manage appointments, bookings and customer relationships.

• Issue invoices and process payments.

• Maintain financial, tax and business records.

• Respond to questions, complaints or disputes.

• Manage insurance, legal or health and safety matters.

• Improve our website and services.

• Monitor website performance and understand how visitors use the website.

• Protect our website, business, employees and customers against fraud, misuse and security threats.

• Comply with our legal and regulatory obligations.

We will not sell your personal information to third parties.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information when it is necessary to provide a quotation, take steps at your request before entering into an agreement or perform services you have booked.

Legitimate interests

We may process your information where it is reasonably necessary for the operation and improvement of our business. This may include responding to enquiries, managing customer relationships, protecting our business, recovering unpaid invoices and improving our website.

We will only rely on legitimate interests where those interests are not overridden by your rights and interests.

Legal obligation

We may process and retain certain information where necessary to comply with legal, financial, tax, insurance, employment or health and safety obligations.

Consent

We may rely on your consent for certain activities, including the use of some non-essential cookies or sending marketing communications where consent is required.

Where we rely on consent, you can withdraw it at any time.

5. Contact Forms and Enquiries

When you submit an enquiry through our website, we may collect your name, phone number, email address and message.

We use this information to:

• Respond to your enquiry.

• Discuss the work you require.

• Provide a quotation.

• Arrange a site visit or appointment.

• Follow up on your request where appropriate.

Submitting an enquiry does not automatically subscribe you to marketing communications.

Please avoid submitting confidential or sensitive personal information through the website unless it is necessary for your enquiry.

6. Quotations and Customer Records

When you request or accept a quotation, we may collect additional information, including:

• The address where work will take place.

• Details and photographs of the trees, land or property.

• Access arrangements.

• Information about property ownership or permission to carry out work.

• Details relating to Tree Preservation Orders, conservation areas or planning permission.

• Invoice and payment details.

• Records of the work completed.

We use this information to assess, plan and complete the work safely and professionally.

7. Payments

Where payments are made by bank transfer, card or through a third-party payment provider, payment information may be processed by the relevant bank or payment service.

Viking Tree Care does not normally receive or store your complete card details when a third-party payment provider processes the transaction.

Payment providers will process your information according to their own privacy policies.

8. Photographs and Videos

We may take photographs or videos before, during or after completing work. These may be used for:

• Assessing and planning work.

• Health and safety records.

• Evidence of the condition of a site.

• Insurance or dispute resolution.

• Demonstrating completed work.

• Marketing purposes, including our website or social media pages.

Where a photograph clearly identifies an individual, vehicle registration, house number or other private information, we will take reasonable steps to avoid displaying that information publicly without an appropriate lawful basis or permission.

You can ask us not to use identifiable photographs of your property for promotional purposes.

9. Marketing Communications

We may occasionally contact existing customers about closely related services where permitted by law and where we believe the communication may be relevant.

You can ask us to stop sending marketing communications at any time by:

• Using the unsubscribe option included in the communication, where available.

• Contacting us using the details in this policy.

We will not sell or rent your contact information to other organisations for their own marketing.

10. Cookies

Cookies are small data files stored on your device when you visit a website.

Our website may use:

Essential cookies

These cookies are necessary for the website to operate properly, maintain security or provide a service you have requested. They do not normally require consent.

Analytics cookies

These cookies help us understand how visitors find and use our website, such as which pages are visited and whether technical problems occur.

Functional cookies

These cookies may remember choices or support additional website features.

Third-party cookies

Some website features, such as embedded maps, videos, social-media content or external services, may place cookies or collect technical information.

Where required, non-essential cookies should not be activated until you have provided your consent through the website’s cookie banner.

You can accept, reject or manage non-essential cookies through the cookie settings displayed on the website. You can also delete or block cookies through your browser settings, although doing so may affect how certain parts of the website function.

11. Website Analytics

We may use an analytics service, such as Google Analytics, to understand how visitors use our website.

Depending on the website configuration, the analytics provider may collect information such as:

• Your approximate location.

• Your device and browser type.

• The pages you visit.

• How long you spend on the website.

• How you reached the website.

• Your interactions with website features.

Where consent is required, analytics technology will only be activated after you have accepted the relevant cookies.

Analytics providers may process information outside the United Kingdom. Where this happens, appropriate safeguards should be used to protect the information.

12. Who We Share Information With

We may share personal information with trusted organisations or individuals where reasonably necessary, including:

• Website hosting and maintenance providers.

• Email and communications providers.

• Accountants and bookkeeping providers.

• Banks and payment providers.

• Insurers and insurance advisers.

• Subcontractors, consultants or specialist tree-care professionals involved in providing the requested service.

• Waste disposal and recycling providers.

• Local authorities, planning departments or other public bodies where relevant to the work.

• Professional advisers, such as solicitors.

• Police, courts, regulators or other authorities where disclosure is legally required.

• Prospective buyers or advisers if the business is sold, transferred or reorganised.

Service providers acting on our behalf should only use personal information in accordance with our instructions and applicable data protection law.

We may also disclose information where necessary to establish, exercise or defend legal claims, protect someone’s safety or prevent fraud or criminal activity.

13. International Transfers

Some website, email, analytics, cloud-storage or software providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate level of protection is in place. This may include relying on an adequacy decision, approved contractual protections or another lawful transfer mechanism.

14. How Long We Keep Information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.

The relevant retention period will depend on:

• Whether you become a customer.

• The nature of the services provided.

• Our legal, accounting, tax and insurance obligations.

• Whether information may be required in relation to a complaint, warranty, dispute or legal claim.

• Whether you have asked us to delete the information.

General enquiries that do not result in work will normally be deleted when they are no longer needed.

Customer, quotation, invoice and transaction records may be retained for longer where necessary for accounting, tax, insurance and legal purposes.

We may retain limited information where necessary to record that somebody has opted out of marketing communications.

15. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.

• Accidental loss.

• Misuse or disclosure.

• Alteration or destruction.

• Cyberattacks and malicious activity.

These measures may include password protection, access controls, secure hosting, software updates, backups and limiting access to people who genuinely require the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for confirmation that we process your personal information.

• Request a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your personal information.

• Ask us to restrict how we use your information.

• Object to certain uses of your information.

• Request the transfer of information you provided to us.

• Withdraw consent where we rely on consent.

• Object to the use of your information for direct marketing.

• Complain about how your information has been handled.

These rights are not absolute and may be subject to legal exemptions.

To exercise a right, contact us using the details provided in this policy. We may need to verify your identity before completing your request.

We will not normally charge a fee for responding to a data protection request. However, a reasonable fee may be charged, or a request may be refused, where permitted by law—for example, when a request is clearly unfounded or excessive.

17. Complaints

Please contact Viking Tree Care first if you have concerns about how we collect or use your personal information. We will make reasonable efforts to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information is available on the Information Commissioner’s Office website.

18. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or online services.

We are not responsible for the privacy, security or content of external websites. You should read the privacy policy of any third-party website before providing personal information.

19. Children’s Privacy

Our website and services are not directed towards children, and we do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page, and the “Last updated” date at the top of the policy will be amended.

21. Contact Us

For questions about this Privacy Policy or how Viking Tree Care handles personal information, please contact:

Viking Tree Care
Telephone: 07726 352014
Email: vikinggreenscapes@gmail.com